Velresco, we know Pharmacy
Improve control, reduce risk and unlock greater capacity while reducing costs and maximising productivity.
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Hundreds of client partners have joined with Velresco to make impactful and sustainable change happen.
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Our Partners
Velresco has partnered with top healthcare and technology organisations to bring transformative improvements to the pharmacy sector. By leveraging strategic partnerships, we're advancing efficiency, patient care, and digital solutions for a smarter, more connected sector.
We walk the talk with you
Our unique performance improvement approach is driven by cutting-edge software and informed by our years of experience in working with community and retail pharmacies all over the country. We don’t just parachute in and tell you how to do things. We work hand-in-hand with you and your team, supplementing our experience with your first-hand knowledge. Our solutions are built to measure, informed by the accurate, real-world data our tools gather and the needs of your pharmacy.
Nearly 200 hours of capacity freed up!
Just before the pandemic, we completed a process improvement intervention with Dispharma, a community retail pharmacy in Retford, UK. They brought us in to study their dispensary and pharmacy teams and see where their time was being wasted.
After doing in-depth analysis with our vFlow tool, we found that 65 hours of Pharmacist time could be freed up every month as well as an additional 120 hours per month from the dispensary teams, through streamlining workflows and improving core processes. The new capacity allowed them to offer better and wider services to their customer-base, driving up profits and performance.
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£60k extra annual profit, from only one site!
Recently, we were invited to do an in-depth analysis of the dispensary in Prestwich Pharmacy in Manchester. We discovered a huge surplus of hidden capacity in how their team and processes worked, driven by our collaboration-led approach that had their team fully bought into the exercise.
With the capacity in hand, and further improvements implemented, Prestwich rolled out a range of new services at no extra cost, increasing their annual profit at the site by £60,000.
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Client testimonials
“Velresco’s vFlow enabled dispensary study revealed lots of opportunities to create capacity. Originally sceptical of the benefits of the exercise, my team were fully engaged and got stuck into making the recommended changes."
FIN McCAUL
Managing Director
“Velresco were a delight to work with. They have a very friendly and personable approach which our staff grew to really trust. I felt they really valued each member of staff’s worth to the company, and carried out objective analysis on where we can tweak things to get the most out of each other. I would highly recommend Velresco to any community pharmacy chain that wishes to streamline their business, improving efficiencies and capacity, while keeping the staff on side and singing from the same hymn sheet."
KRISHAN MODI
Director
“I and the team at Pharmacy Care Plus were particularly impressed at how quickly the Velresco team were able to comprehensively understand the essence of our business operations both through the relationships and trust they built with our staff and the quantification of how we are delivering our core offer. I was particularly excited about the magnitude of identified ‘time’ savings, amplified by the practicality of their recommended solutions. We are in the midst of prioritising the opportunities Velresco recommended, some of which have already been implemented. We are already in further discussions with them about how we can reveal even more opportunities from other parts of our business operations."
DEV SHAH
Executive Chairman
“The insights contained in the final report were clear, well-balanced and there was a lot of detail and quantification of opportunities as well as tips on implementation of changes. Moreover, the recommendations were all measurable, which really goes down well with us! And the Management have been hugely receptive; the Pharmacy Manager at the dispensary studied was so motivated by the exercise that all recommendations were implemented with that team, the following day!"
DESMOND HENNELLY & ANN POWNER
Directors
“The concept of having a “stranger” on your premises was both a little nerve wracking and exciting, but from the outset my staff were immediately put at ease by the professional but informal approach of Velresco. This enabled good open and honest discussion and exploration of our processes, which proved to be invaluable to the outcomes. Each session turned out to be a fun, team‐building workout that resulted in several small changes that we implemented immediately and have proved to be of value already. I can honestly say these guys can make a real difference to your business, the process of dispensing and customer service and the time, efficiency and effectiveness of your whole team."
JULIE HORSLEN
Director
“They reviewed our daily processes and the Pharmacist role to identify opportunities to become more efficient. It was obvious they know Community Pharmacy well and any scepticism I had soon disappeared. They revealed 65 h of monthly capacity that could be released from the Pharmacist role and 120 h per month from the dispensary team through improvements in how we work. They shared exactly how things could be implemented for best effect. We thought we’d covered all angles, but it stretched us in a good way!"
IRFAN FAZAL
Director
“It’s hard to step back yourself and really take a fresh look at things. Velresco were easy to work with and, although they were observing in detail how my dispensary worked, I and my team felt able to relax and enjoyed some very interesting conversations about new ideas for releasing hidden capacity. Whilst Velresco are very familiar with Community Pharmacy, they are not actually pharmacists themselves, so it was good to gain a truly external view without preconceptions. I would very much recommend this service to my peers."
ANGELA GARRETT
Owner
“Velresco’s software-enabled approach was invaluable in rapidly identifying several areas for improvement. I was particularly impressed that they could quickly quantify more than 22h of Vet time per month could be released."
MARK GILL
Managing Director
“We were impressed with how much detail they managed to gather in such a short time across two sites without interrupting our colleagues. They examined our daily processes, highlighting where there was potential to free up time for our vets."
GRAIG GRANT
CFO
Tailored pharmacy improvement solutions for optimizing revenue & patient care
Velresco delivers purpose-built performance improvement solutions specifically designed for the retail pharmacy sector. With 15+ years of healthcare expertise, we've helped 250+ pharmacy organizations across the UK and Ireland enhance their operations, profitability, and patient services.
Click below to view the:
Proposition Framework
Who we work with
Our Proven Pharmacy Expertise Extends To:
- Independent community pharmacies
- Pharmacy multiples and corporate groups
- NHS ward and outpatient dispensing operations
- Veterinary clinics and animal hospitals
- Pharmacy technology providers (PMR systems, automation suppliers)
How we help pharmacies
Our purpose-built pharmacy packages combine our deep sector knowledge, consulting expertise, and proprietary technology to create solutions that address your unique challenge:
- Streamline workflows to reduce costs and improve patient service levels
- Identify and capture missed commercial opportunities
- Maximize the value of your PMR and automation systems
- Upskill your team to sustain improvements long-term
Make lasting improvements today, for less than £200
Get started with our technology bundle that includes an annual vWall subscription and access to vFlow to complete a full day’s review of a role or a process. With personalised support from our senior staff, apply our technology intelligently to meet your needs.
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Velresco, we know pharmacy
We’ve worked with over 250 retail pharmacies across the UK, from single locations to nationwide chains. We know how the sector operates and what your daily challenges look like.
We can help you streamline and standardise your day-to-day operations so you can improve control over your costs, reduce a variety of business risks and unlock capacity to deliver more services at a higher profit.
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Maximise the impact of your most valuable staff
Your most highly-skilled and trained staff are often the most expensive too. This is especially true when it comes to pharmacists and dispensary staff.
To help maximise their contribution, you want them to also be your most profitable team members. This requires a big change of mindset to allow them to focus as much of their time on what matters most for the business and then delegate, simplify or even stop the rest.
With our powerful vFlow tool’s extremely accurate data capturing, we can give you a clear and measurable understanding of where people are spending their time and why.
Turn your team into improvement fanatics
The vast majority of improvement initiatives stall out. The most common reason for this is a lack of buy-in from the team.
Enhanced by our consensus-building vWall tool and our Vision Led Change simulation, our collaboration-led improvement approach has proven to be unmatched at getting all your staff engaged in the process and pointed in the same direction. And once they buy into improving, they don’t want to stop.
We regularly find our clients keep improving once our work is done because their teams keep pushing themselves to get better.
Industry-wide best practices, tailored to you
We’re not kidding when we say we know pharmacy. We’ve worked with so many clients, big and small, in the space that we know what works and what doesn’t.
From pharmacy processes and enabling technologies to thought leadership in procurement and broader business improvement, our experts can ensure that you’re not just keeping up with everyone else, but that you live at the cutting edge of the sector.
We know Lean, we know you
Accurate and precise data, backed up by deep industry expertise, Velresco can help you improve your productivity and performance better than anyone else.
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Velresco Group Limited is a limited company registered in England and Wales under company number 07893929.
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