Dedicated to doing things better

“Velresco’s vFlow enabled dispensary study revealed lots of opportunities to create capacity. Originally sceptical of the benefits of the exercise, my team were fully engaged and got stuck into making the recommended changes."

FIN McCAUL
Managing Director

“Velresco were a delight to work with. They have a very friendly and personable approach which our staff grew to really trust. I felt they really valued each member of staff’s worth to the company, and carried out objective analysis on where we can tweak things to get the most out of each other. I would highly recommend Velresco to any community pharmacy chain that wishes to streamline their business, improving efficiencies and capacity, while keeping the staff on side and singing from the same hymn sheet."

KRISHAN MODI
Director

“I and the team at Pharmacy Care Plus were particularly impressed at how quickly the Velresco team were able to comprehensively understand the essence of our business operations both through the relationships and trust they built with our staff and the quantification of how we are delivering our core offer. I was particularly excited about the magnitude of identified ‘time’ savings, amplified by the practicality of their recommended solutions. We are in the midst of prioritising the opportunities Velresco recommended, some of which have already been implemented. We are already in further discussions with them about how we can reveal even more opportunities from other parts of our business operations."

DEV SHAH
Executive Chairman

“The insights contained in the final report were clear, well-balanced and there was a lot of detail and quantification of opportunities as well as tips on implementation of changes. Moreover, the recommendations were all measurable, which really goes down well with us! And the Management have been hugely receptive; the Pharmacy Manager at the dispensary studied was so motivated by the exercise that all recommendations were implemented with that team, the following day!"

DESMOND HENNELLY & ANN POWNER
Directors

“The concept of having a “stranger” on your premises was both a little nerve wracking and exciting, but from the outset my staff were immediately put at ease by the professional but informal approach of Velresco. This enabled good open and honest discussion and exploration of our processes, which proved to be invaluable to the outcomes. Each session turned out to be a fun, team‐building workout that resulted in several small changes that we implemented immediately and have proved to be of value already. I can honestly say these guys can make a real difference to your business, the process of dispensing and customer service and the time, efficiency and effectiveness of your whole team."

JULIE HORSLEN
Director

“They reviewed our daily processes and the Pharmacist role to identify opportunities to become more efficient. It was obvious they know Community Pharmacy well and any scepticism I had soon disappeared. They revealed 65 h of monthly capacity that could be released from the Pharmacist role and 120 h per month from the dispensary team through improvements in how we work. They shared exactly how things could be implemented for best effect. We thought we’d covered all angles, but it stretched us in a good way!"

IRFAN FAZAL
Director

“It’s hard to step back yourself and really take a fresh look at things. Velresco were easy to work with and, although they were observing in detail how my dispensary worked, I and my team felt able to relax and enjoyed some very interesting conversations about new ideas for releasing hidden capacity. Whilst Velresco are very familiar with Community Pharmacy, they are not actually pharmacists themselves, so it was good to gain a truly external view without preconceptions. I would very much recommend this service to my peers."

ANGELA GARRETT
Owner

“Velresco’s software-enabled approach was invaluable in rapidly identifying several areas for improvement. I was particularly impressed that they could quickly quantify more than 22h of Vet time per month could be released."

MARK GILL
Managing Director

“We were impressed with how much detail they managed to gather in such a short time across two sites without interrupting our colleagues. They examined our daily processes, highlighting where there was potential to free up time for our vets."

GRAIG GRANT
CFO